FAQ

Your Account

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How can I switch to a different subscription?

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How do I change my password?

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Can I share my account with my Accountant?

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How do I cancel my subscription?

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How do I edit my personal info at any point?

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What are acceptable forms of ID?

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How can I prove my income if I can’t connect to my personal HMRC account?

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How do I activate touch or face ID log in?

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Can I change my monthly subscription payment date?

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Security and Privacy

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How secure is my information?

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How do I delete my account and all of the data?

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General Questions

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How do I go about claiming a refund?

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Why is my claim taking so long?

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I have missed the HMRC deadline, can I still file?

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What is the UK’s tax year?

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I have worked for the last 10 years, but never got anything back

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What can I claim back on?

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I have had many employers over the years, will this affect my return or claim?

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How long does it take to do my tax return and receive a refund?

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My UTR application was rejected, what happens next?

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I am a PAYE worker, can I claim anything back?

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Can the UTR & SA code not be sent by email?

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I am afraid that I will make a mistake filling out my information in the app, what happens if I do?

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What is a UTR number?

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What happens when I connect my bank account?

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I also have PAYE work alongside my self-employed work, how will this affect me?

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I don’t pay tax, but I have expenses. Can I claim them?

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How do I know what Student Loan I’m on?

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Does having a UTR number make me self-employed?

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What counts as a company benefit, and why do I need to declare these?

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How do I prove what I’m claiming for?

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I am new to self-employment, when do I need to file?

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I only have to maintain my uniform as an expense, am I still entitled?

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I am completely new to being self-employed, what can I claim?

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Will I end up having to pay this all back through my tax code?

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I cannot remember exact amounts for previous years, what do I do?

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I travel just to and from work, can I claim travel?

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Why do I need an authorised agent?

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I cannot use the app, can I just email my stuff to you?

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What do I need to upload on the app for my self-assessment?

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