FAQ
Your Account
How can I switch to a different subscription?
How do I change my password?
Can I share my account with my Accountant?
How do I cancel my subscription?
How do I edit my personal info at any point?
What are acceptable forms of ID?
How can I prove my income if I can’t connect to my personal HMRC account?
How do I activate touch or face ID log in?
Can I change my monthly subscription payment date?
Security and Privacy
How secure is my information?
How do I delete my account and all of the data?
General Questions
How do I go about claiming a refund?
Why is my claim taking so long?
I have missed the HMRC deadline, can I still file?
What is the UK’s tax year?
I have worked for the last 10 years, but never got anything back
What can I claim back on?
I have had many employers over the years, will this affect my return or claim?
How long does it take to do my tax return and receive a refund?
My UTR application was rejected, what happens next?
I am a PAYE worker, can I claim anything back?
Can the UTR & SA code not be sent by email?
I am afraid that I will make a mistake filling out my information in the app, what happens if I do?
What is a UTR number?
What happens when I connect my bank account?
I also have PAYE work alongside my self-employed work, how will this affect me?
I don’t pay tax, but I have expenses. Can I claim them?
How do I know what Student Loan I’m on?
Does having a UTR number make me self-employed?
What counts as a company benefit, and why do I need to declare these?
How do I prove what I’m claiming for?
I am new to self-employment, when do I need to file?
I only have to maintain my uniform as an expense, am I still entitled?
I am completely new to being self-employed, what can I claim?
Will I end up having to pay this all back through my tax code?
I cannot remember exact amounts for previous years, what do I do?
I travel just to and from work, can I claim travel?
Why do I need an authorised agent?
I cannot use the app, can I just email my stuff to you?
What do I need to upload on the app for my self-assessment?
